What is Featured Agent?
Featured Agent is a Premium Feature that gives you exclusive visibility for your valued listings.

By booking a Featured Agent slot, it guarantees that your selected listing is pinned as one of the top 7 exclusive spots in specific search results, above all Turbo, Spotlight, Repost and Regular listings. It will remain there 24/7 for the duration of your booking.

Your listing tile will also:

  • Be labelled exclusively with "Featured Agent"

  • Have an extra-large upsize on the desktop image carousel and cover photo

  • Have your profile and contact details prominently displayed

  • Have a WhatsApp Button on search results

The Featured Agent will be booked using Prime Credits.

What is the difference between Turbo and other listing types?

What are the different types of Featured Agent?
Take your pick from our array of Featured Agents. Regardless of the property type you choose to focus on, you will surely be able to find one that suits you and your specialization.

Featured Agent is defined based on 3 main property types – Condo, Residential & Commercial. Each type of Featured Agent is exclusively limited to only 7 slots per area/condo.

Condo

• Condo Featured Agent

Select by Condo Project. This includes new Condo Projects.

Residential

• Residential Area Featured Agent

Select by District.

Commercial

• Industrial Area Featured Agent

• Agricultural Area Featured Agent

• Office Area Featured Agent

Select by District.

How can I book Featured Agent?

You can book a Featured Agent slot by using Prime Credits, You will also now be able to Book, Reserve, or Extend a Featured Agent slot on AgentNet Web conveniently anytime. You can purchase Prime Credits from your Account Manager.

Can I use Ad Credits or Cash to book Featured Agent slots?

You will only be able to book Featured Agent slots using Prime Credits. You can purchase Prime Credits from your Account Manager.

How many Prime Credits do I need to book a Featured Agent slot?
The number of Prime Credits needed to Book, Reserve, or Extend a Featured Agent slot will be calculated by Dynamic Pricing,

which takes into account competition and listing supply by property type, location, project and more.

This means the Prime Credits required changes with market conditions, to deliver maximum value for each listing.


To know how many Prime Credits are required for a Featured Agent slot, you can simply look at:

From AgentNet Web:

  1. Click on the Featured Agent tab on your AgentNet Dashboard.

  2. Search for any project name/area.

  3. The Prime Credits required to book a minimum of 30 days will be displayed in each tile.

How do I book a Featured Agent slot?

You can easily book a Featured Agent slot on AgentNet Web or AgentNet Mobile App.

  1. Select the Featured Agent tab on the top navigation bar of your AgentNet Dashboard.

  2. Search for any project name/area, or browse from the different category tabs.

  3. If slots are available, you can simply click on Book Now.

How long can I book a Featured Agent slot?
You will be able to book a Featured Agent slot for a duration of 30 days, 90 days or 180 days each time using Prime Credits.

You will also be able to extend the duration of your booking thereafter.

If I want to cancel my active Featured Agent slot. Will I get a refund of my Prime Credits or change my Featured Agent slot?
No. You will be unable to get a refund of Prime Credits or make any changes to the type of Featured Agent slot upon confirmation. Your Featured Agent slot will continue to be booked to the end date of your selected duration.

With the increased flexibility of Featured Agent booking at a minimum of just 30 days, we advise that you select and curate your Featured Agent bookings according to your needs. You will be able to conveniently extend the duration of your booking accordingly as and when it supports your business demands.

Can I choose the activation date of my Featured Agent slot?
You will not be able to choose the activation date of your Featured Agent slot.

Any booked Featured Agent slot will start at 00:00hrs of the coming day. E.g., Agent A booked a Featured Agent slot on 03 Oct 2022, 15:30hrs. The booking will start on 04 Oct 2022, 00:00hrs.

For any reserved Featured Agent slot, the booking will start at 00:00hrs of the next earliest available slot up to 5 days ahead. The date will be automatically indicated when you are reserving a slot. E.g., Agent B reserved a Featured Agent slot on 03 Oct 2022, 15:30hrs. The next available slot is shown as 08 Oct 2022. The booking will start on 08 Oct 2022, 00:00hrs.

How can I check the status of my active Featured Agent bookings?
You can easily check the status of your active Featured Agent bookings on AgentNet Web or AgentNet Mobile App.

  1. Click on the Featured Agent tab on the top navigation bar of your AgentNet Web dashboard or the Featured tab on AgentNet Mobile App dashboard.

  2. Click on the Active tab.

What do “Active Agents”, “Active Listings” and “Times Searched” mean?

“Active Agents” is the total number of agents who have an active listing on the Project/Area. “Active Listings” is the total number of active listings in the Project/Area. “Times Searched” is the total number of times that the Project/Area has been searched on PropertyGuru.com.my, and this will only be available by end of September 2022.

Why there is no “Listing Priority” tab for Featured Agent - Condo type on AgentNet?

We are working on the enhancement for "Listing Priority" under the Condo type. The enhanced version will be released in the next phase for Featured Agent.


For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +603 - 6419 5188 (Mon - Fri 9am - 6pm, closed on PH)

  • Email: enquiries@propertyguru.com.my

  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp at +60 17 943 9107

(Mon - Fri 9am - 9pm, closed on PH) (no phone call, message only) and we will get back to you within 1 working day.

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