All About Live Tour
Customer Care Malaysia avatar
Written by Customer Care Malaysia
Updated over a week ago

You can now sell or rent a property with our Live Tour feature which enables you to conduct live property viewings, all within your mobile device. As we enter into the ‘new normal’ with more property seekers become digitally engaged, Live Tour offers a safer alternative for property seekers to view properties in the safety and comforts of their homes.

1. What is Live Tour?

Live Tour is a feature available to all agent partners via AgentNet. This feature allows property seekers to request a video call with you to view their interested property virtually. If you have made your listing available for Live Tour, property seekers can schedule an appointment with you to view the property remotely.

2. How would Live Tour benefit me as an agent?

Live Tour offers you greater convenience by giving you the flexibility to schedule multiple viewings at one go. Besides, it is also a safer alternative to face-to-face viewings, both for yourself and your clients.

3. What are the available online applications I can use to conduct Live Tour?

There are a variety of online applications such as WhatsApp Video Call, FaceTime and Zoom etc. to help you setup a live Live Tour.

For more details on how to use these applications, read up on our Help Centre article: Setting Up A Live Tour.

4. Is it compulsory to complete this field when I create a new listing?

Yes, we strongly encourage you to make your listings available for LiveT our, as this can generate more potential leads for your business.

5. Can I use AgentNet mobile application to make my listings available for Live Tour?Yes, you can let your prospects know if that listing is available for ‘LiveTour’ or not through your AgentNet Mobile Application, under the Create/Edit Listing section.

6. How will I be notified if a property seeker is interested to arrange a Live Tour with me?

Property seekers can contact you via the inquiry form or by revealing your contact number (SMS or WhatsApp). This allows them to arrange a suitable date and time for a Live Tour with you.

7. Is Live Tour available for commercial or residential listings?

Live Tour is available for all types of listings.

8. What is the difference between Live Tour and Video upload at Media section?

Live Tour is a live video call where you can show the property remotely and answer any questions on the spot. However, an uploaded property video does not allow any live engagement with property seekers.

9. How would my listings available for Live Tour appear to property seekers?

If you have made your listing available for Live Tour, a ‘ Live Tour’ tag would display on your listing. Property seekers who search and filter for ‘ Live Tour’ enabled listings would be able to find your listing more easily.

10. Can I edit my listings to allow/disallow Live Tour?

Yes, you can edit your listings anytime via AgentNet web on your computer or mobile browser to make them available/unavailable for Live Tour.

11. What if I’m unable to honour a Live Tour after I have made an appointment with a client?

We understand unforeseen circumstances may happen and sometimes it’s not within your control.

If you have already scheduled a Live Tour with a client but am unable to make it, let your client know early (at least 2 hours before the appointment). And be sure to schedule a make-up viewing with the client. Active follow-ups with the client would show that you’re a trusted and dependable agent and this would make your client feel confident to transact thru you.

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +60 3 7932 7555 (Mon - Fri 9am - 6pm, closed on PH)

  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +60 12 697 5023

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

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