Terms of Purchase
Breaking down the Terms of Purchase (TOP) into plain English.
Customer Care Malaysia avatar
Written by Customer Care Malaysia
Updated over a week ago

You can see the long form of PropertyGuru's Terms of Purchase on our website.  

Legal terms can be hard to read, and we want to make our TOP easy to understand. The key points are:

1. You cannot transfer your purchased subscription or product to another user.

  • This is applicable to all subscriptions that are purchased or renewed on or after February 11, 2019.

2. All products purchased must be utilised within 12 months from date of purchase. 

  • Your unused products  (Ad Credits, Specialist, etc...) will either expire:
         a) when your PropertyGuru account expires and is not renewed or,
         b) when the product validity period is due.

3. Agents who are a first-time subscribers at the stated  purchase price have a 30-day money back guarantee.  

  • If you have decided not to continue with your subscription before the 30 day deadline, please send us a chat message, contact your sales representative or call us at +6 03 7932 7555 to cancel your subscription and receive a refund.

Note : This is only applicable to first-time agents who subscribed at stated purchase price.

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