All Collections
Welcome to AgentNet
Forgot Password? Reset Account Password
Forgot Password? Reset Account Password

Steps to follow if you have forgotten your AgentNet log in password.

Customer Care Malaysia avatar
Written by Customer Care Malaysia
Updated over a week ago

Not to worry if you’ve forgotten your PropertyGuru account’s password, here are the steps to reset your password:

1. Click on 'Forgot password'.

2. Enter your Email address and click on the ‘Submit’ button. You will be receiving an email containing a link to reset your password.

3. Look out for an email with the subject title: ‘AgentNet: Update Your Password’. Click on the ‘Update Password’ link/button within the email to set a new password.

Note: If you don't see the email in your inbox, check your spam/junk folder.

5. You will be redirected to the password update page. Please enter your new password twice and click ‘Update Password’ to change your password.

Note: Your password needs to meet the following requirements:

  • 8 – 50 characters

  • Not the same as your account name/ID

  • At least one (1) uppercase letter

  • At least one (1) lowercase letter

  • At least one (1) number

  • At least one (1) special character (e.g.!@#$%^&*)

6. After successfully updating your password, you will be logged out of all your devices. You must sign in with your new password again.

7. A verification email with the subject title: ‘AgentNet: Your Password is Updated’ will be sent to you.

If you did not receive the email to update your password, please inform us at or call +603 7932 7555 (Mon - Fri 9am - 6pm, closed on PH).

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +603 7932 7555 (Mon - Fri 9am - 6pm, closed on PH)

  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp at +60 12 697 5023

(Mon - Fri 9am - 9pm, closed on PH) (no phone call, message only) and we will get back to you within 1 working day.

Did this answer your question?