When property seekers are interested in learning more about your listing, they reach out to you for more information.
 
These enquiries can come in via listing or your agent profile, you will receive the enquiry in 

a. SMS
b. Email
c. AgentNet message inbox
d. AgentNet mobile app

Be responsive! Agents who respond quickly have a better chance to land a new client.

Check out your unread messages by clicking on the "New Messages" on AgentNet homepage.

Follow these industry best practices to capture your potential customer!


1. Response to every enquiry

Property seekers send in enquiries indicate that they are interested in your property, always response to them so you have a chance to further qualify them into potential customer. 

2. Respond Quickly!

Studies show that property seekers who receive a response within an hour, are 3 times more likely to continue to engage with the agent. Contact leads right away- contact them when they're most interested!

3. Personalize the response

Your response should be personalized include lead’s name and few probing questions (eg, own stay or investment, which area, budget range etc) to understand the property need of the lead.

4. Be knowledgeable

Get ready all details for the property that he/she is interested in, get ready for all possible questions and have a clear Call to Action and invite them for viewing.


For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +60 3 7932 7555 (Mon - Fri 9am - 6pm, closed on PH)

  • Email: enquiries@propertyguru.com.my

  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +60 12 697 5023

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

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