To change or update your password, click on your name on the top right hand corner. Click on 'Edit Account'.

2. Enter the old password that was sent in your 'getting started' email and follow by new password.

3. Click on 'Save Changes' so your password changes will take effect

Tips to make strong password:

  • Make your password long

  • Include numbers, symbols, uppercase and lowercase

  • Avoid using obvious personal information

  • Do not reuse passwords

  • Change your password regularly

Once you have updated your password, start to update your personal profile

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +60 3 7932 7555 (Mon - Fri 9am - 6pm, closed on PH)

  • Email:

  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +60 12 697 5023

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

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