As the world comes together to fight COVID-19, the economy and our lives will be heavily impacted.  

To support and stand united with you during this time, PropertyGuru has put together a suite of relief initiatives for you, our valued agent partner; made available immediately till 30 June 2020.  

General 

I heard PG has introduced a suite of GuruCares Initiatives for Agents. What is this about?
We have put together a suite of relief initiatives to support you as we tide through the challenges faced in this COVID-19 outbreak. These initiatives are available immediately and will last until 30 June 2020 for you.  

It consists of 

  • 40% Price Reduction for New Agents 
  • Complimentary Account Upgrade for Renewing Agents 
  • 100 Ad Credits for All Agents
  • And also 4 months of unlimited Property Transaction Reports from Property Advisors 

Further options available for you are also shared in the same announcement. You may find details from our blog or contact your Account Managers for more information. 

Is PG providing deep discounts because the company is trying to bring in more sales to make up the losses?
We have put together this suite of initiatives with the sincere intention of supporting you in this challenging period. 

40% Price Reduction for New Agents

When is this valid till?
30 June, 2020 

How is the discount calculated?
The discount is applied on the published prices of our Agent Packages, as follow: 

Who is eligible for this discount?  
Agents who are subscribing to PropertyGuru for the first time OR whose PropertyGuru account has expired for 6 months or longer.   

I had just subscribed to your Lite / Standard / Advanced / Premium Package before this announcement. Is PropertyGuru going to do a refund?  
We are unable to provide you a refund, as the GuruCares Initiatives for Agents for new subscription is effective 1 Apr 2020. However, as our gesture of support for you through this challenging period, you will be receiving 100 complimentary Ad Credits by 3 Apr. Also, you can also earn 50 Ad Credits for every successful new subscriber you’ve referred. You may find details our GuruCares Initiatives for Agents from our blog or contact your Account Managers for more information. 


Complimentary Account Upgrade for Renewing Agents

When is this valid till?  
30 June, 2020  

Who is eligible for this free account upgrade?  
Agents whose accounts are expiring in Apr 2020, May 2020, Jun 2020, July 2020 AND are renewing to a higher package tier. 

I am paying more than my current package renewal price, should I opt for a higher tier package. How is this considered a free account upgrade?
For example, if you are subscribing to our Standard package currently and intend to take up this offer to upgrade to the Advanced package, you will be paying RM1,188 for the Advanced package. This is our published rate for the Standard package.  

As such, you are paying the Standard package price to enjoy a free upgrade.  

Does this free account upgrade apply to any package type I’m renewing to?  
You are eligible for a free account upgrade as long as you are renewing to a higher tier package. 

What if I renew the same package instead of upgrading?  
For same tier renewals, your renewal offer will be as follows :

I’m currently holding a Premium package account.  What savings do I get?
You will be able to renew your Premium package at the price of an Advanced package (RM1,688). 

My account is expiring after August 2020, can I renew now to enjoy this renewal offer?

This initiative is valid until 30 June, 2020. Your account is not due for renewal if it expires in August 2020 or later.  

I had renewed my account in Mar 2020, can I enjoy this renewal offer if I upgrade my account now?  
We are unable to extend the free account upgrade offer to you, as the GuruCares Initiatives for Agents is effective 1 Apr 2020.  

However, as our current subscriber, you will be receiving 100 Ad Credits free by 3 Apr, as our gesture of support for you through this challenging period. Also, you can also earn 50 Ad Credits for every successful new subscriber you’ve referred. You may find details our GuruCares Initiatives for Agents from our blog or contact your Account Managers for more information 

Your relief incentive for renewal is benefiting a group of agents only. What about those agents whose accounts are expiring from August 2020 onwards?  
We are aware that the COVID-19 situation is changing rapidly, and we will track closely whether these measures provide the relief we hope they do. Be assured that we will continue to evaluate further solutions and are ready to give you the best support we can into the future.   


100 Ad Credits to All Agents

Why is PropertyGuru giving us 100 free Ad Credits?
It is one of our GuruCares Initiatives for Agents that we have put together for our agents to support you through this challenging period. 

Who is eligible for the Ad Credits?
All current agents who are subscribed to us as of 31 March 2020 (except Trial agents). 

When will I receive the Ad Credits?
It will be credited to your account by 3 April. 

Will I be notified once it is credited to my account?  
You will receive an SMS notification once the Ad Credits have been credited to your account.  

I already have too many Ad Credits. Can I opt for something else of the same value?
We are unable to exchange these Ad Credits to other Premium Features of the same value. These Ad Credits are valid for 12 months, from the issuance date. They can be used for listing repost and to Spotlight your listing for more listing views. Hence, they are certainly useful to help you generate more leads.  


Referral - 50 Free Ad Credits

When is this valid till?  
30 June, 2020  

How can I be entitled to the 50 free Ad Credits?  
For every agent you have referred to subscribe to our agent packages successfully, you will be entitled to free 50 Ad Credits. 

Is there a limit to the quantity of free Ad Credits I can get?  
There is no limit to the quantity of free Ad Credits. For example, if you refer 5 new agents, you will receive 5 x 50 Ad Credits = 250 Ad Credits.  

Do I get more than 50 Ad Credits if I refer an agent to subscribe to a Premium package?
The number of Ad Credits remains the same for any package subscription type.  

When will I receive the Ad Credits?
Kindly allow us up to 14 working days to issue the Ad Credits. Your Account Manager will notify once the Ad Credits are credited to your account.  

4 months of Unlimited Property Transaction Reports

Why is PropertyGuru giving 4-months Unlimited to Property Transaction Reports? 

As part of our GuruCares Initiative for Agent Partners, we want to support you in making smart decisions in your property marketing activities is critical, and you need insights to do that. All agent partners with an active PropertyGuru account as of 31st March 2020 gain infinite access to property transaction reports on PropertyAdvisor.my for 4 full months. Read here for details. 

Who is eligible? 

All active PropertyGuru accounts (except Trial accounts) as of 31 March 2020. 

When does this complimentary access start? 

Agents partners will be able to access PropertyAdvisor.my portal from 3-April to 31-July 2020. 

How to gain access to PropertyAdvisor.my? 

Step 1: An email with PropertyAdvisor.my activation link and login credentials will be sent to your registered email address by 3rd April 2020. 

Step 2: Click on the link and insert your login details. 

Step 3: You’re ready to start searching and downloading property transaction reports. 

I didn’t receive any emails regarding this, what should I do? 

Please reach out to our Customer Care at +603-7932 7555 to get your login credentials. 

What is PropertyAdvisor.my? 

PropertyAdvisor.my is a platform for our agent partners to obtain the latest property transactions report, market information and analytic tools to help them make smart moves as part of our GuruCares initiative. Agent partners will gain 4-months infinite access to property transaction reports on first transfer and sub-sale transactions that occurred over the last 10 years. The source of data on PropertyAdvisor.my is from the Valuation and Property Services department (JPPH), which is under the purview of Ministry of Finance Malaysia.   

How will PropertyAdvisor.my benefit our agent partners? 

Data-backed property insights benefit our agent partners by giving them added advantage when planning property marketing activities. Agent partners will be able view the following reports based on the selected project:- 

  • Transaction date 
  • Full address 
  • Property Type 
  • No. of bedrooms 
  • Built up 
  • Price per sq ft 
  • Transaction price 

If I require more information on Property Advisor, who can I talk to? 

Agent partners can read the complete FAQ on PropertyAdvisor.my here or email their questions to support@propertyadvisor.my


We have launched our second suite of GuruCares Initiative on 20 April 2020. Read them up here.

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