To change or update your password, click on your name on the top right hand corner. Click on 'Edit Account'.

2. Enter the old password that was sent in your 'getting started' email and follow by new password.

3. Click on 'Save Changes' so your password changes will take effect

Tips to make strong password:

  • Make your password long

  • Include numbers, symbols, uppercase and lowercase

  • Avoid using obvious personal information

  • Do not reuse passwords

  • Change your password regularly

Once you have updated your password, start to update your personal profile

Should you have any questions or concerns, please reach out to our Customer Service at

Alternatively, you can start a ‘live’ chat via the red button on the bottom-right of your AgentNet desktop page or call them at 03-7932 7555 (Mondays to Fridays, 9AM to 6PM).

Other recommended article:

Learn how to update your personal profile.

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